Home > Exchange 2007 > This item cannot be protected because some prerequisite software is missing…

This item cannot be protected because some prerequisite software is missing…

I installed Data Protection Manager 2007 on Windows 2003 R2 and I wanted to protect my Exchange Server 2007 Sp1 which was installed on Windows 2003 R2. I installed DPM agent on my exchange but when I was creating new Protection Group and selected my exchange server it showed me this error..

 dpm-error

So what I did:

  1. Unistalled DPM agent on exchange and restarted it.
  2. Applied this hotfix 940349 to exchange and restarted.
  3. Installed DPM agent and again restarted it and it worked for me.

So before you install protection agents on the computers you are going to protect, you must apply hotfix 940349. You must install the hotfix on your 64-bit and 32-bit servers. If you are installing a protection agent on Windows Vista, the 940349 hotfix is not required.

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Categories: Exchange 2007 Tags: ,
  1. Ashraful
    March 13, 2009 at 12:07 am

    Hey thanx!!

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